Important Policies & Terms
Learn about our commitment to your privacy, our transparent return and refund processes, and the terms that guide your trust with Sanesa Yourganic.
Our Privacy Policy
We respect your privacy and are committed to protecting your personal data. We never sell or share your information and do not engage in spam. Here’s how we safeguard your privacy in detail.
Effective Date: January 1, 2023
Last Updated: August 29, 2025
At Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited), trading as Sanesa, Sanesa Yourganic, and Sanesa Farms (“we”, “us”, “our”), protecting your privacy and personal data is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile app, or services (together, “Services”), in compliance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. Information We Collect
We collect the following types of data to provide, secure, and improve our Services:
Personal Data: Name, email address, phone number, postal address, and payment information (processed securely by third-party payment gateways).Usage Data: Browser type, device information, IP address, visit duration, pages viewed, and other analytics to improve your experience.Location Data: With your consent, we may access your location for personalized services.Cookies and Tracking Technologies: We use cookies and similar technologies to remember preferences and enhance security. You can manage cookies in your browser settings.
2. How We Use Your Data
We process your personal data only for lawful, specified purposes, including:
Processing your orders and delivering products.Providing customer support and responding to inquiries.Sending service updates and (with your consent) promotional offers; you can opt out anytime.Improving our website, services, and security.Complying with legal obligations.
We do not use your data for purposes other than those disclosed here without seeking your additional consent.
3. Consent and Your Rights
We collect and process your personal data only after obtaining your clear, informed, and affirmative consent—given freely, specifically, and unambiguously for each purpose. You have the following rights:
Access: Request a copy of your personal data held by us.Correction: Ask us to correct or update inaccurate or incomplete data.Deletion: Request deletion of your personal data, unless required to be retained by law.Data Portability: Receive your data in a commonly used, machine-readable format.Withdraw Consent: You may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal.Lodge Complaints: File a complaint with the Data Protection Board of India if you believe your rights have been violated.
To exercise these rights, contact us at varun@sanesa.in. We will respond promptly, usually within 24 hours.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When the purpose is fulfilled or you withdraw consent, we will securely delete or anonymize your data, unless legal obligations require us to retain it.
5. Sharing of Data
We share your personal data only:
With service providers (e.g., payment gateways, delivery partners, analytics providers) strictly for order fulfillment and service improvement.When legally required (e.g., law enforcement, government authorities).With your explicit consent for specific purposes.
We do not sell your personal data. If we transfer data outside India, we will ensure adequate safeguards as required by law.
6. Data Security
We employ industry-standard security measures—including encryption, access controls, and regular audits—to protect your personal data against unauthorized access, loss, or misuse. Despite our efforts, no electronic transmission or storage is 100% secure, so we encourage you to use strong passwords and avoid sharing sensitive information.
In the event of a data breach, we will notify affected users and authorities as required by law.
7. Cookies Policy
We use essential cookies for website functionality, analytics cookies to improve our services, and (with your consent) marketing cookies. You may disable cookies in your browser settings, but this may affect your experience.
8. Children’s Privacy
We do not knowingly collect or process personal data from children under 18 without verifiable parental consent. If you believe we have collected such data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy. The latest version will always be posted on our website, and we encourage you to review it periodically. By continuing to use our Services after changes take effect, you agree to the updated policy.
10. Contact Us
For privacy inquiries, to exercise your rights, or to file a complaint, please contact us at:
Email: varun@sanesa.in
📞 +919873726372 🛡️✨
We will address your concerns promptly.
Sanesa Yourganic Private Limited (formerly Anucchista Krshikarana Private Limited)
Operating as: Sanesa, Sanesa Yourganic, Sanesa Farms
B-217, Sushant Lok I
Gurugram, HR 122009
This Privacy Policy is provided in English. Should you require a version in Hindi or another Indian language, please contact us.
Returns, Refunds, Delivery & Shipping Policy
Your satisfaction is our priority: enjoy 100% returns, replacements, or refunds if any product does not meet your expectations. Hassle-free delivery and transparent shipping policies included.
Last Updated: August 29, 2025
Welcome to Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited), trading as Sanesa, Sanesa Yourganic, and Sanesa Farms. We are dedicated to providing you with fresh, organic produce and groceries, delivered safely to your doorstep. This policy outlines our delivery, shipping, returns, and refund processes. Please review it carefully.
1. Order Processing & Delivery
Order Processing: We strive to process all orders within a few hours to the next business day after you receive your order confirmation. Orders placed on our holidays are processed on the next working day.Delivery Areas: Currently, we deliver in Delhi, Gurgaon, Noida, Indirapuram and Faridabad. Delivery to other areas is presently not available.Delivery Schedule: You can select your preferred delivery time slot at checkout. We do our best to deliver within this window, but delays caused by traffic, weather, or other unforeseen circumstances may occur. If delays arise, we will notify you promptly.Pre-Order Items: Certain products are available on a Pre-Order basis. The expected delivery date will be clearly indicated at checkout.Order Tracking: Track your order status via WhatsApp, SMS, or by contacting customer care. For urgent updates, you may also contact your delivery person directly.
2. Delivery Charges
Calculated at Checkout: Delivery charges are automatically calculated during checkout based on your delivery address and order value.Free Delivery: Enjoy free delivery on orders above ₹1,000.Variable Charges: Delivery charges may vary depending on your location and the size of your order.
3. Order Delays
Unforeseen Delays: During holidays, festivals, or high order volumes, delivery may be delayed. We will keep you informed of any changes to your estimated delivery time.Proactive Communication: If your delivery will be delayed, you will receive a notification via email, SMS, WhatsApp, or phone call.
4. Returns & Refunds
A. Fresh Produce (Vegetables & Fruits)
Quality Guarantee: We ensure a refund or replacement for items that are damaged or have quality issues upon delivery.Process: Simply share a clear photo of the damaged or substandard item via WhatsApp, email, or direct message to our team. No physical return is required. Refunds or replacements will be processed directly.Timeframe: Please report issues within 24 hours of delivery for prompt resolution.
B. Non-Perishable Items (Groceries & Packaged Goods)
Return Window: Returns are accepted within 15 days of delivery if the item is unused, unopened, and in original packaging.Process: Notify our team of your intent to return. We will arrange for pickup at no extra charge, you do not need to send the item back yourself.Refund: Upon inspection and approval, a full refund will be issued to your original payment method (UPI, bank transfer, or payment gateway). For payment gateway transactions, refunds are processed through the same platform.Partial Refunds: In rare cases, if only part of an order is returned, a refund will apply to the returned quantity only.
C. Non-Returnable Items
Gift Cards and Gift Hampers are non-returnable and non-refundable.Proof of Purchase: All returns and refunds require proof of purchase (order confirmation or receipt).
5. Exchanges
Defective or Damaged Items: If you receive an incorrect, defective, or damaged product, you may request an exchange.Process: Notify us via WhatsApp, phone, email, or the delivery executive within 24 hours of delivery. No physical return is required for fresh produce; for non-perishables, we will arrange a pickup and deliver the replacement.
6. Refund Processing
Method: Refunds are processed to your original payment method (UPI, bank transfer, or payment gateway). Refunds via payment gateway may take 5–10 business days to reflect in your account.Timeline: We aim to process all refunds within 7 business days after approval.
7. Contact Us
For any questions about delivery, returns, or refunds, contact our customer support team:
Phone: +91 98737 26372Email:
WhatsApp: wa.me/sanesa
Our team is available during business hours to assist you.
8. Policy Updates
We may update this policy from time to time. The latest version will be posted on our website. By continuing to use our services, you agree to the current policy.
We appreciate your trust in Sanesa Yourganic Private Limited and look forward to serving you with the freshest organic produce and excellent customer service.
B-217, Sushant Lok I
Gurugram, HR 122009
Website: https://www.sanesa.in
Terms & Conditions
1. Introduction and Acceptance
Welcome to the website of Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited), trading as Sanesa, Sanesa Yourganic, and Sanesa Farms (together, “Sanesa, Sanesa Yourganic, Sanesa Farms, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access and use of our website, mobile applications, and online services related to organic fruits, vegetables, and groceries. All references to “Sanesa”, “Sanesa Yourganic”, or “Sanesa Farms” in these Terms or on our platforms refer to Sanesa Yourganic Private Limited (formerly Anucchista Krsikarana Private Limited).
2. Eligibility
You must be at least 18 years old and competent to contract under Indian law to use our Website. By using our services, you confirm that you meet these eligibility requirements.
3. Account Registration and Security
Registration: To place orders, you may need to create an account with accurate, current, and complete information.Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.Accuracy: Update your information promptly if it changes.
4. Ordering and Payment
Offers: All product listings, prices, and offers are subject to availability and may change without notice.Payment: We accept secure online payments as per RBI guidelines. By placing an order, you agree to pay the total amount due, including applicable taxes and delivery charges.Confirmation: Order confirmation does not signify our acceptance of your order; we reserve the right to cancel any order for any reason.
5. Delivery and Returns
Delivery Areas: We deliver to select locations as determined by us. Delivery timelines are estimates and not guaranteed.Returns & Refunds: Due to the perishable nature of organic produce, returns are limited. If you receive damaged or incorrect items, notify us within 24 hours for resolution. Refunds, if applicable, will be processed as per our Returns Policy.Cancellation: Orders may be cancelled before dispatch. Once dispatched, cancellations are not possible.
6. Product Quality and Authenticity
Organic Certification: We follow a detailed sourcing process, including certification checks and lab testing. Test reports are available on our Website for transparency.No Warranty: While we strive for quality, we do not warrant that products will meet all your expectations or be free from minor defects inherent in organic produce.
7. Intellectual Property
All content on this Website, including text, graphics, logos, and images, is our property and protected by Indian and international copyright laws. Unauthorized use, reproduction, or distribution is prohibited.
8. User Conduct
You agree not to:
Use the Website for any unlawful purpose.Interfere with the Website’s operation or security.Attempt to gain unauthorized access to any part of the Website.
9. Liability and Disclaimer
Limitation of Liability: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.Disclaimer: The Website and products are provided “as is” without warranties of any kind, express or implied.
10. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information, in compliance with the Information Technology Act, 2000 and related rules.
11. Grievance Redressal
For any complaints or concerns, contact us via WhatsApp, email, or phone as listed on our Website. We are committed to resolving issues promptly and fairly, in line with Consumer Protection (E-Commerce) Rules, 2020.
12. Modification of Terms
We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
14. Contact Us
For questions about these Terms, please contact us via WhatsApp, email, or phone as provided on our Website.
This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signatures.